What is customer diversion?
Customer diversion is defined as a method used to unfairly attract a portion of a company’s clientele. This unfair practice can be carried out by a current or former employee or even a third-party company. This common practice results in unfair competition, specifically disorganization (see “La remise en question des moyens de preuves en matière de concurrence déloyale“).
The most common forms of customer diversion include:
- A salesperson exploiting their relationship with clients to divert them for personal gain.
- Breach of trust related to an unwanted change of supplier by the client.
- Diversion of customer files.
Who has the right to initiate an investigation in case of customer diversion?
Any business owner or employer who has doubts about one of their employees, subcontractors, or competitors engaging in customer diversion has the right to initiate an investigation. This investigation must always be carried out in a fair and proportionate manner.
What are the possible interventions of a detective in a customer diversion case?
Private detectives can intervene in several ways, including:
- Field investigations: Implementing surveillance and tailing to make necessary observations and defend the interests of the requester.
- Administrative investigations: Analyzing documents and administrative data to identify evidence of diversion.
Why hire a private detective to gather evidence for a customer diversion case?
A private detective’s intervention will help substantiate the facts. By collecting the necessary evidence, this evidence can be directly used in a legal dispute or to justify, for example, a request for an order or the intervention of a bailiff to document the facts before they disappear.
A private detective’s intervention will therefore allow you to put an end to these malicious acts of customer diversion and obtain compensation for the damage suffered.
What is the cost of hiring a detective for a labor law case?
Hiring a professional to gather evidence has a relatively low cost compared to the potential damage a malicious person can cause to a company. The cost will depend on the time spent and the means used for the investigation. The rate will be calculated on a case-by-case basis. Each case being unique, special attention will be given from the study of your case. We regularly offer packages for this type of service.
Our quotes are free, do not hesitate to contact us (see “Rates“).
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