What is customer diversion?
Customer diversion is a process that unfairly attracts part of a company’s customers. This unfair procedure can be committed by a current or former employee, or even by a competitor. This common practice generates unfair competition, more precisely disorganize the day to day operations of the targeted company.
Typically, the most common forms of customer diversion can be a salesperson taking advantage of his relationship with customers to do business with him for his own benefit; breach of trust relating to a change of supplier not desired by the customer; or the misappropriation of client files.
Who can initiate an investigation in a customer diversion case?
Any business manager or employer who has doubts about one of his employees, subcontractors, or competitors carrying out a diversion of customers has the right to initiate an investigation. This investigation will always be carried out with full discretion.
What are the methods used by a private investigator in a customer diversion case?
Several ways are available to the private detective to intervene. Field investigations with surveillance and tailing may be set up in order to collect evidences to defend the client interest . An administrative investigation may also be carried out if necessary.
Why calling on a private investigator to collect evidences in a customer diversion case?
The intervention of the private detective will make it possible to validate the facts. By collecting evidences, that can be used directly in litigation or to justify, for example, a request for the intervention of a bailiff to witness and certify the facts when it is still possible to do so before beeing too late.
The intervention of a private detective will therefore allow you to put an end to these malicious acts of misappropriation of customers and to obtain compensation for the damage suffered.
How much does cost the intervention of a detective in a case related to labor law?
Hiring a private investigator will always be less costly than the potential damages . The cost will depend on the time spent and the means used to be able to investigate. The price will be based on a case-by-case basis. Each file being unique, we will review your case with special attention. We generally work on a flat rate packages on those cases.
Do not hesitate to contact us for a free estimate.
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